Shipping Policy

Thank you for shopping with Holiday Custom Gifts. Below you’ll find details about how we handle production, shipping, and delivery.

1. Order Processing

  • All items are made-to-order through our print partners.

  • Processing time typically takes 1–3 business days before an order ships.

  • You will receive a confirmation email with tracking information once your order has been shipped.

2. Shipping Times

  • Delivery times vary depending on the product, your location, and the selected shipping method.

  • Average delivery times (after processing):

    • USA: 3–8 business days

    • International: 7–21 business days (depending on destination)

  • Please note that these are estimates and actual delivery times may vary due to carrier delays, customs, or other factors outside our control.

3. Split Shipments

If your order contains items from different print providers (e.g. mugs from one supplier and shirts from another), your order may be split into multiple shipments.

  • You may receive your items in separate packages.

  • Items may arrive on different days, depending on the provider’s production and shipping schedules.

  • Don’t worry—this is normal, and you’ll receive tracking information for each shipment.

4. Shipping Costs

  • Shipping costs are calculated at checkout based on product type, destination, and the shipping method selected.

  • If your order is split into multiple shipments, you will not be charged extra beyond what you paid at checkout.

5. Tracking

  • Once an item ships, you’ll receive a tracking number via email.

  • Some carriers may take up to 48 hours to update tracking information.

6. Customs, Duties & Taxes

  • For international orders, customs fees, duties, and import taxes may apply. These charges are the responsibility of the customer and are not included in the product or shipping price.

  • Please check with your country’s customs office for more information.

7. Missing or Delayed Packages

  • If your tracking number shows “delivered” but you haven’t received the package, please contact the carrier first.

  • If the issue isn’t resolved, contact us at support@holidaycustomgifts.com