Return & Refund Policy
Thank you for shopping with Holiday Custom Gifts.
We want you to be fully satisfied with your purchase. Please read our policies below regarding returns, refunds, and exchanges.
1. Order Processing & Shipping
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All products are made to order via our print providers (e.g. Printify). Because of that, please allow [1-3] business days for production before shipment.
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Shipping times vary based on product type, location, and shipping method. You will receive tracking information once your order ships.
2. Returns & Exchanges
Because items are custom printed, we generally do not accept returns or exchanges for items that are:
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Customized, personalized, or made-to-order (e.g. names, custom images/text).
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Damage-free, unused, and still in original packaging.
However, we do accept returns or offer replacements/refunds in the following situations:
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If items arrive defective, damaged, or incorrect (wrong design, wrong size, etc.).
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If there is a printing error or other issue caused by the print provider.
3. How to Submit a Return or Refund Request
If you believe your item qualifies for a return, exchange, or refund, please follow these steps:
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Contact us via email at: support@holidaycustomgifts.com